These Terms & Conditions (the “Terms”) govern your use of KikiHost services, including shared hosting, email, domain registration and related products (collectively, the “Services”). By creating an account, placing an order, or using our Services, you agree to be bound by these Terms, our Acceptable Use Policy (AUP), and our Privacy Policy.
Plain‑English summary. This page explains how our service works: what we provide, what we expect from you, how billing and refunds work, and where to get help. It’s not legal advice and we may update it from time to time.
1) Who we are
KikiHost ("we", "us", or "our") is a brand of Zaidan GROUP OÜ, a company registered in Estonia.
- Legal Name: Zaidan GROUP OÜ
- Registry Code: 17303561
- Founded: 2025
- Status: Active
- Address: Tartu mnt 67/1 13b, 10115 Tallinn, Estonia
- Email: info@zaidan-group.com
- Response Time: Within 2 business days
We operate the website kikihost.com and provide the Services. Contact us at support@kikihost.com for assistance and abuse@kikihost.com for abuse/security issues.
2) Eligibility & Account
- You must be at least 18 years old and legally capable of entering into contracts.
- You are responsible for the accuracy of your account information and for safeguarding your login credentials. Notify us immediately about any unauthorized use.
- We may reject, suspend, or terminate accounts where required by law or to protect the platform or other customers.
3) Service scope
- Shared hosting & email: Multi‑tenant environments with fair‑use resource sharing. We may place technical limits to protect platform stability.
- Domains: Registration, transfer and renewal are subject to registry/ICANN policies and the terms of our upstream providers.
- SSL & add‑ons: Third‑party products (e.g., SSL certificates) are provided on a pass‑through basis and may have their own terms.
4) Acceptable Use
You must follow our AUP. Prohibited activities include, without limitation:
- Illegal content or activities; intellectual‑property infringement.
- Malware, phishing, botnets, crypto‑jacking, unauthorized access or scanning.
- Sending spam or unsolicited bulk messages; list emails must be opt‑in and compliant with applicable laws (e.g., GDPR/PECR/CAN‑SPAM).
- Resource abuse that disrupts other customers (excessive CPU, RAM, I/O, processes, or database queries).
- Content that is harmful, abusive, or incites violence.
5) Email sending
- Shared servers include reasonable rate limits and anti‑spam protections. We may throttle, filter, or block traffic to protect deliverability.
- Bulk, promotional, or newsletter sending may require a dedicated service or third‑party ESP.
6) Uptime & SLA
We target 99.9% monthly uptime for shared hosting. If monthly uptime falls below 99.9%, you may request a service credit applied to your hosting plan fee for the affected month. Credits are not cash refunds and exclude domains, SSL, and third‑party products.
7) Backups & data
- We may provide courtesy backups for disaster recovery, but you are responsible for maintaining your own backups.
- We do not guarantee that any backup will be available, complete, or restorable.
- Data loss, corruption, or restoration time objectives are not guaranteed.
8) Billing, payments & renewals
- Prices and fees are shown at checkout and on invoices. Taxes may apply based on your location and applicable law.
- Services renew automatically unless you cancel before the renewal date.
- Failure to pay may result in suspension after a short grace period and termination (data deletion) thereafter. We will send reminders to your account email.
- Refunds: Unless otherwise stated, shared hosting plans include a 30‑day money‑back guarantee on new orders. Domain registrations, transfers, SSL and third‑party licenses are non‑refundable. No refunds on violations of the AUP.
- Chargebacks: Opening a chargeback may result in immediate suspension. Please contact billing first at billing@kikihost.com.
9) Domains
- By registering, transferring or renewing a domain, you agree to the applicable registry terms and ICANN policies (including WHOIS/RDAP accuracy).
- You are responsible for ensuring your domain contact details are accurate and for monitoring renewal dates. Expired domains may incur redemption fees and are not guaranteed recoverable.
10) Suspension & termination
- We may suspend or terminate Services for unpaid invoices, AUP violations, security risks, or as required by law.
- Upon termination, we may delete your data. Please ensure you keep independent backups.
11) Security
- You are responsible for securing your websites, applications, and credentials (use strong passwords and 2FA where available).
- Report vulnerabilities or abuse to abuse@kikihost.com. Unauthorized testing or scanning of other systems is prohibited.
12) Data protection & privacy
- We process personal data as described in our Privacy Policy and in accordance with applicable laws including the GDPR where relevant.
- A Data Processing Addendum (DPA) is available on request for customers acting as controllers who use our Services as a processor.
13) Warranties & liability
- Except as expressly stated, Services are provided “as is” and “as available” without warranties of any kind.
- To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or exemplary damages, or loss of profits, data, or business opportunities.
- Our total liability for any claim relating to the Services will not exceed the fees paid by you for the affected Service during the 3 months preceding the event.
14) Changes
We may modify these Terms from time to time. Material changes will be notified via the client portal or email and will take effect upon posting unless stated otherwise. Continued use of the Services after changes constitutes acceptance.
15) Governing law
These Terms are governed by the laws of the Republic of Estonia, without regard to conflict‑of‑law principles, and the courts of Tallinn will have exclusive jurisdiction, unless another forum is required by mandatory consumer protection laws.
16) Contact
Questions about these Terms? Reach us at: